Consumer Survey, July 2003

21.12137/ZJEF8P State Consumer Rights Protection Authority LT: Lithuania Consumer Survey, July 2003 Lithuanian Data Archive for SSH (LiDA) 2025 Social Sciences consumer action consumer goods consumer information consumer protection consumer service contracts and agreements electric power supply financial services gas supply mobile communication organizations postal services public transport railway transport Consumption and consumer behaviour Legislation and legal systems Lithuanian Data Archive for Social Sciences and Humanities Center for Data Analysis and Archiving (DAtA), Faculty of Social Sciences, Arts and Humanities, Kaunas University of Technology, Lithuania Center for Data Analysis and Archiving (DAtA) Faculty of Social Sciences, Arts and Humanities, Kaunas University of Technology, Lithuania Žvaliauskas, Giedrius (Institute of Public Policy and Administration, Kaunas University of Technology, Lithuania [ORCID: 0000-0001-8970-0756]) Burbienė, Diana (Center for Data Analysis and Archiving (DAtA), Faculty of Social Sciences, Arts and Humanities, Kaunas University of Technology, Lithuania [ORCID: 0000-0002-8435-090X]) 2010-09-30 2003-07-06 2010-04-02 2025-12-23 2003-07-03/2003-07-06 2003-07-03/2003-07-06 Survey data LiDA_SurveyData_0448 359580 265645 202881 68301 576065 application/pdf text/tab-separated-values application/x-gzip application/x-gzip application/x-gzip 1.0 Custom terms specific to this dataset The purpose of the study: is to analyze the opinion of Lithuanian citizens about the situation of consumer rights and its protection. Major investigated questions: respondents had the possibility to evaluate the access to and quality of different services (the energy, postal services, communications, and transportation) and to evaluate whether the price paid for these services is fair. Respondents were asked whether the information received from different service providers is clear. Respondents were also asked whether the terms, commitments and payment periods of a standard contract, which they have with various service providers, are fair, and whether respondents personally have made a complaint to a service provider or other bodies of complaints handling because of the supply of the services and how the complaint was scrutinized. Respondents were asked to assess work quality of service providers' staff ant to indicate whether or they or their family members bought food or other items of poor quality or were provided with a service of poor quality during the last 12 months. Respondents were asked whether they knew where to claim if they buy a product of poor quality and the seller or producer refuses to compensate the losses. They were also asked whether they receive sufficient information about the quality of the product they buy and whether they had heard about the particular organizations of consumers' rights protection. Socio-demographic characteristics: gender, age, education, occupation, nationality, number of minors in the family, monthly family income per one family member, place of residence, region. The main language of the study is Lithuanian (lit). Standardized questionnaire was provided for the respondents in Lithuanian (lit). Dataset (data and metadata) “Consumer Survey, January 2005” from 2010-09-30 to 2021-10-01 was available on the portal of Lithuanian Data Archive for Humanities and Social Sciences (LiDA) www.lidata.eu; object PID: www.lidata.eu/data/quant/LiDA_ZTLT_0155; produced by Žvaliauskas, Giedrius (2010-09-30). Survey Data > Human Rights SPSS, 29 Lithuania Vilnius, Lithuania State Consumer Rights Protection Authority