Consumer Survey, January 2005https://hdl.handle.net/21.12137/YAV31BThe Seimas of the Republic of LithuaniaLithuanian Data Archive for SSH (LiDA)2025-12-232026-03-04T09:20:21Z<b><i>The purpose of the study</i></b>: to identify consumers' rights situation and consumers' rights protection level in Lithuania. <br><b><i>Major investigated questions</i></b>: Respondents were asked whether they (or their family members) purchased of low quality products during the recent 12 months, do they know where to apply when producer or shop assistant refused to compensate the incurred loss and do they have information on the activity of the following institutions: State Consumer Rights Protection Authority under the Ministry of Justice, State Food and Veterinary Service, State Non Food Products Inspectorate, consumer organisations (public consumer organisations), other institutions (e.g. Communications Regulatory Authority, State Energy Inspectorate, municipalities etc.). Respondents answers on what is more important in pursuit of protection of consumers' rights - to apply more strict sanctions for law violators or to enhance education of consumers - were collected and support rendered to consumers by city/district municipalities was assessed. Respondents were also asked whether they (or their family members) were provided with low quality services during the recent 12 months. As well evaluation of quality of the following services was probed: mobile phone services, fixed-line telephone services, supply of energy, gas, water, public transportation services in urban areas, supply of heat, outbound tourism services, construction and repair services, financial and insurance services. Respondents also answered questions focusing on they attempts, during the recent years (or two and more years ago) to exercise consumers' rights (e.g. to replace a low-quality commodity by an appropriate one; to correspondingly reduce price of a commodity; to ask a shop assistant to compensate the cost incurred for elimination of deficiencies of a commodity; to return a commodity back and require to redeem the money paid for it) and cases when she/he was deceived while receiving the change or invoice, or identification of a misleading label on a purchased commodity / product. Respondents were asked to evaluate transparency and legibility of information provided on labels of commodities / products and prices of the following services: mobile phone and fixed-line telephone services, supply of energy, gas and water, public transportation services in urban areas, supply of heat, outbound tourism services, construction and repair services, financial and insurance services, bank charges for executed transactions. It was queried if respondents submitted the claims (during the recent 12 months) to shop assistants, service providers or relevant institutions on the following commodities and services: mobile phone and fixed-line telephone services, supply of energy, gas and water, public transportation services in urban areas, supply of heat, outbound tourism services, construction and repair services, financial and insurance services, non food commodities, foodstuffs. Also respondents were asked to evaluate media's concern about the protection of consumers rights and name the spheres where consumers mostly lack information on: audio/video equipment; computer and communications equipment; clothes, footwear, furniture etc.; meat, fish and milk products; utility services and energy (gas, water, electricity); communication services; financial and insurance services; construction and repair services and outbound tourism services. The key criteria of respondents in purchasing commodities and services were tried to detect (price, quality, safety an impact to health, consumption peculiarities, guarantees, service etc., advertising). <br> <b><i>Socio-demographic characteristics</i></b>: gender, age, education, occupation, marital status, nationality, number of family members, number of children in the family, monthly personal income, total monthly family income, monthly income per one family member, place of residence. <br><br><i>The survey data were collected at the request of the Commission for the Implementation of the National Action Plan for the Promotion and Protection of Human Rights in the Republic of Lithuania under the Human Rights Committee of the Seimas of the Republic of Lithuania.</i>Social Sciencescentral heatingconstruction industryconsumer actionconsumer goodsconsumer informationconsumer protectionconsumer serviceelectric power supplyfinancial servicesgas supplylocal governmentmass mediamobile communicationorganizationspublic transporttourismwater supplyEnglishLithuanian2005-01-16Gaidys, Vladas (Institute for Social Research, Lithuania)Gaidys, Vladas (Institute for Social Research, Lithuania)Baublytė, Marė (Institute for Social Research, Lithuania)Kublickienė, Lilija (Institute for Social Research, Lithuania)Sviklas, Eduardas (Institute for Social Research, Lithuania)Štreimikis, Antanas (Centre for Information Technology Implementation, Faculty of Informatics, Kaunas University of Technology, Lithuania [ORCID: 0000-0002-5594-0580])Šarkutė, Ligita (Institute of Public Policy and Administration, Kaunas University of Technology, Lithuania [ORCID: 0000-0002-1835-0186])Žvaliauskas, Giedrius (Institute of Public Policy and Administration, Kaunas University of Technology, Lithuania [ORCID: 0000-0001-8970-0756])Burbienė, Diana (Center for Data Analysis and Archiving (DAtA), Faculty of Social Sciences, Arts and Humanities, Kaunas University of Technology, Lithuania [ORCID: 0000-0002-8435-090X])2008-04-172005-01-132005-01-162005-01-132005-01-16Survey dataLithuania<p>The description of the dataset (<b>metadata</b>) is freely and openly available to both registered and unregistered users of the LiDA Dataverse repository under the terms of the <a href="https://creativecommons.org/licenses/by/4.0" target="_blank">Creative Commons Attribution 4.0 International licence (CC BY 4.0)</a>.</p> <p>LiDA processed <b>data</b> files containing a tag “Data” in their title are available to registered users of the LiDA Dataverse repository under the terms of the <a href="https://creativecommons.org/licenses/by-sa/4.0" target="_blank">Creative Commons Attribution-ShareAlike 4.0 International licence (CC BY-SA 4.0)</a>.</p> <p>Files storing survey <b>questionnaires and cards</b> and containing a tag “Questionnaire(s)” in their title are available to registered users of the LiDA Dataverse repository under the terms of the <a href="https://creativecommons.org/licenses/by-sa/4.0" target="_blank">Creative Commons Attribution-ShareAlike 4.0 International licence (CC BY-SA 4.0)</a>.</p> <p>Access to files storing <b>previous</b> versions of metadata and/or data, as well as files storing data processing syntax, and containing a tag “Archive” in their title, is restricted. Access to these files is granted by the LiDA Dataverse repository administrators upon request via email at <a href="mailto:data@ktu.lt">data@ktu.lt</a>. Users who are granted access to these files undertake to use them only for their own purposes and not to disclose them to any third parties.</p> <p>Access to files storing <b>LiDA internal documents</b> related to the published dataset, and containing a tag “Internal_documents” in their title, is not granted. These files are intended for internal LiDA use only.</p> <hr> <p>Duomenų rinkinio aprašas (<b>metaduomenys</b>) yra laisvai ir nemokamai prieinamas registruotiems ir neregistruotiems LiDA Dataverse talpyklos vartotojams pagal <a href="https://creativecommons.org/licenses/by/4.0/deed.lt" target="_blank">„Creative Commons“ Priskyrimo 4.0 tarptautinės licencijos (CC BY 4.0)</a> sąlygas.</p> <p>LiDA sutvarkyti <b>duomenų</b> failai, kurių pavadinime yra žyma „Data“, yra prieinami registruotiems LiDA Dataverse talpyklos vartotojams pagal <a href="https://creativecommons.org/licenses/by-sa/4.0/deed.lt" target="_blank">„Creative Commons“ Priskyrimo – Analogiško platinimo 4.0 tarptautinės licencijos (CC BY-SA 4.0)</a> sąlygas.</p> <p>Apklausos <b>klausimynų ir kortelių</b> failai, kurių pavadinime yra žyma „Questionnaire(s)“, yra prieinami registruotiems LiDA Dataverse talpyklos vartotojams pagal <a href="https://creativecommons.org/licenses/by-sa/4.0/deed.lt" target="_blank">„Creative Commons“ Priskyrimo – Analogiško platinimo 4.0 tarptautinės licencijos (CC BY-SA 4.0)</a> sąlygas.</p> <p><b>Ankstesnių</b> metaduomenų ir (ar) duomenų versijų ir duomenų apdorojimo sintaksės failai, kurių pavadinime yra žyma „Archive“, yra ribotos prieigos. 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