Consumer Survey, July 2003https://hdl.handle.net/21.12137/ZJEF8PState Consumer Rights Protection AuthorityLithuanian Data Archive for SSH (LiDA)2025-12-232026-03-04T09:19:10Z<b><i> The purpose of the study</i></b>: is to analyze the opinion of Lithuanian citizens about the situation of consumer rights and its protection. <br><b><i>Major investigated questions</i></b>: respondents had the possibility to evaluate the access to and quality of different services (the energy, postal services, communications, and transportation) and to evaluate whether the price paid for these services is fair. Respondents were asked whether the information received from different service providers is clear. Respondents were also asked whether the terms, commitments and payment periods of a standard contract, which they have with various service providers, are fair, and whether respondents personally have made a complaint to a service provider or other bodies of complaints handling because of the supply of the services and how the complaint was scrutinized. Respondents were asked to assess work quality of service providers' staff ant to indicate whether or they or their family members bought food or other items of poor quality or were provided with a service of poor quality during the last 12 months. Respondents were asked whether they knew where to claim if they buy a product of poor quality and the seller or producer refuses to compensate the losses. They were also asked whether they receive sufficient information about the quality of the product they buy and whether they had heard about the particular organizations of consumers' rights protection. <br><b><i>Socio-demographic characteristics</i></b>: gender, age, education, occupation, nationality, number of minors in the family, monthly family income per one family member, place of residence, region.Social Sciencesconsumer actionconsumer goodsconsumer informationconsumer protectionconsumer servicecontracts and agreementselectric power supplyfinancial servicesgas supplymobile communicationorganizationspostal servicespublic transportrailway transportEnglishLithuanian2003-07-06Gaidys, Vladas (UAB "Vilmorus", Lithuania)Žvaliauskas, Giedrius (Institute of Public Policy and Administration, Kaunas University of Technology, Lithuania [ORCID: 0000-0001-8970-0756])Burbienė, Diana (Center for Data Analysis and Archiving (DAtA), Faculty of Social Sciences, Arts and Humanities, Kaunas University of Technology, Lithuania [ORCID: 0000-0002-8435-090X])2010-04-022003-07-032003-07-062003-07-032003-07-06Survey dataLithuania<p>The description of the dataset (<b>metadata</b>) is freely and openly available to both registered and unregistered users of the LiDA Dataverse repository under the terms of the <a href="https://creativecommons.org/licenses/by/4.0" target="_blank">Creative Commons Attribution 4.0 International licence (CC BY 4.0)</a>.</p> <p>LiDA processed <b>data</b> files containing a tag “Data” in their title are available to registered users of the LiDA Dataverse repository under the terms of the <a href="https://creativecommons.org/licenses/by-sa/4.0" target="_blank">Creative Commons Attribution-ShareAlike 4.0 International licence (CC BY-SA 4.0)</a>.</p> <p>Files storing survey <b>questionnaires and cards</b> and containing a tag “Questionnaire(s)” in their title are available to registered users of the LiDA Dataverse repository under the terms of the <a href="https://creativecommons.org/licenses/by-sa/4.0" target="_blank">Creative Commons Attribution-ShareAlike 4.0 International licence (CC BY-SA 4.0)</a>.</p> <p>Files storing <b>other</b> fieldwork materials, research instruments, and other information related to data collection, and containing a tag “Documentation” in their title are available to registered users of the LiDA Dataverse repository under the terms of the <a href="https://creativecommons.org/licenses/by-sa/4.0" target="_blank">Creative Commons Attribution-ShareAlike 4.0 International licence (CC BY-SA 4.0)</a>.</p> <p>Access to files storing <b>previous</b> versions of metadata and/or data, as well as files storing data processing syntax, and containing a tag “Archive” in their title, is restricted. Access to these files is granted by the LiDA Dataverse repository administrators upon request via email at <a href="mailto:data@ktu.lt">data@ktu.lt</a>. Users who are granted access to these files undertake to use them only for their own purposes and not to disclose them to any third parties.</p> <p>Access to files storing <b>LiDA internal documents</b> related to the published dataset, and containing a tag “Internal_documents” in their title, is not granted. These files are intended for internal LiDA use only.</p> <hr> <p>Duomenų rinkinio aprašas (<b>metaduomenys</b>) yra laisvai ir nemokamai prieinamas registruotiems ir neregistruotiems LiDA Dataverse talpyklos vartotojams pagal <a href="https://creativecommons.org/licenses/by/4.0/deed.lt" target="_blank">„Creative Commons“ Priskyrimo 4.0 tarptautinės licencijos (CC BY 4.0)</a> sąlygas.</p> <p>LiDA sutvarkyti <b>duomenų</b> failai, kurių pavadinime yra žyma „Data“, yra prieinami registruotiems LiDA Dataverse talpyklos vartotojams pagal <a href="https://creativecommons.org/licenses/by-sa/4.0/deed.lt" target="_blank">„Creative Commons“ Priskyrimo – Analogiško platinimo 4.0 tarptautinės licencijos (CC BY-SA 4.0)</a> sąlygas.</p> <p>Apklausos <b>klausimynų ir kortelių</b> failai, kurių pavadinime yra žyma „Questionnaire(s)“, yra prieinami registruotiems LiDA Dataverse talpyklos vartotojams pagal <a href="https://creativecommons.org/licenses/by-sa/4.0/deed.lt" target="_blank">„Creative Commons“ Priskyrimo – Analogiško platinimo 4.0 tarptautinės licencijos (CC BY-SA 4.0)</a> sąlygas.</p> <p><b>Kitos</b> lauko darbų vykdymo medžiagos, tyrimo instrumentų bei kitos su duomenų surinkimu susijusios informacijos failai, kurių pavadinime yra žyma „Documentation“, yra prieinami registruotiems LiDA Dataverse talpyklos vartotojams pagal <a href="https://creativecommons.org/licenses/by-sa/4.0/deed.lt" target="_blank">„Creative Commons“ Priskyrimo – Analogiško platinimo 4.0 tarptautinės licencijos (CC BY-SA 4.0)</a> sąlygas.</p> <p><b>Ankstesnių</b> metaduomenų ir (ar) duomenų versijų ir duomenų apdorojimo sintaksės failai, kurių pavadinime yra žyma „Archive“, yra ribotos prieigos. Prieigą prie šių failų suteikia LiDA Dataverse talpyklos valdytojai, gavę užklausą el. paštu <a href="mailto:data@ktu.lt">data@ktu.lt</a>. Vartotojai, kuriems suteikta prieiga prie šių failų, įsipareigoja juos naudoti tik savo reikmėms ir neperduoti trečiosioms šalims.</p> <p>Prieiga prie failų, kuriuose saugomi <b>LiDA vidiniai dokumentai</b>, susiję su publikuotu duomenų rinkiniu, ir kurių pavadinime yra žyma „Internal_documents“, nėra suteikiama. Šie failai yra skirti vidiniam LiDA naudojimui.</p> <img alt="Creative Commons License" style="border-width:0" src="https://i.creativecommons.org/l/by/4.0/88x31.png"/> <img alt="Creative Commons License" style="border-width:0" src="https://i.creativecommons.org/l/by-sa/4.0/88x31.png"/>Users undertake not to transfer data curated by the LiDA and to which they have been granted access to any third parties. <hr> Vartotojai įsipareigoja neperduoti LiDA saugomų duomenų, prie kurių jiems suteikiama prieiga, trečiosioms šalims.