21.12137/890PKFMinistry of the Interior Republic of LithuaniaLT: LithuaniaLithuanian Data Archive for SSH (LiDA)2026Social Sciencescivil servantsgovernmentheads of stateinformation needsinstitutionslegislaturelocal governmentprivate voluntary organizationsGovernment, political systems and organisationsPolitical behaviour and attitudesCenter for Data Analysis and Archiving (DAtA)Faculty of Social Sciences, Arts and Humanities, Kaunas University of Technology, LithuaniaUAB "Vilmorus"Žvaliauskas, Giedrius (Institute of Public Policy and Administration, Kaunas University of Technology, Lithuania [ORCID: 0000-0001-8970-0756])Burbienė, Diana (Center for Data Analysis and Archiving (DAtA), Faculty of Social Sciences, Arts and Humanities, Kaunas University of Technology, Lithuania [ORCID: 0000-0002-8435-090X])Lithuanian Data Archive for Social Sciences and HumanitiesCenter for Data Analysis and Archiving (DAtA), Faculty of Social Sciences, Arts and Humanities, Kaunas University of Technology, Lithuania2011-07-012007-07-152011-03-082026-05-312007-07-12/2007-07-15Survey dataLiDA_SurveyData_06324835318494721704828182729712861159application/gziptext/tab-separated-valuesapplication/gzipapplication/gzipapplication/pdftext/html1.0<b><i>The purpose of the study</i></b>: to give information on the Lithuanians` opinion about the work of state and municipal institutions and the quality of services they provide. <br> <b><i>Major investigated questions</i></b>: respondents were asked whether they appealed to different state or municipal institutions and agencies during the last 12 months, and what forms of appeal they used. They were also asked whether, during the past 12 months, they appealed to the state or municipal governments and institutions with a complaint and whether they were satisfied with the response to their complaint. Those respondents, who were not satisfied with the response to their complaint, were asked why they have such a negative view and whether they appealed to another institution for the re-examination of their complaint. If they did not appeal, they were asked to indicate reasons. Respondents also indicated whether, during the past 12 months, they appealed to the state or municipal institutions with proposals, in order to obtain information or to receive public services, and whether they were satisfied with the responses of the institutions' staff they appealed. Respondents were also asked whether they take part in non-governmental organizations or interest groups, and if not, to indicate the factors which would encourage them to engage in such activities. Respondents were asked whether they seek information about the preparation of draft decisions of the state and municipal authorities, and where they are looking for such information. They were also asked whether it is worth to appeal to the state or municipal institutions in order to submit their proposals and requests related to those institutions' work or draft decisions. Other questions were about the trust in state or municipal institutions and agencies. Respondents were asked whether the work of civil servants has changed recently. <br> <b><i>Socio-demographic characteristics</i></b>: gender, age, education, occupation, marital status, nationality, monthly family income per one family member, place of residence.SPSS, 29<p>The series contains survey data that allow to study political attitudes of the Lithuanian population, their opinions about actors of the political system and political processes taking place in the country.</p><p> The main language of the study is Lithuanian (lit). </p> <p> Standardized questionnaire was provided for the respondents in Lithuanian (lit). </p> <p> Dataset (data and metadata) “State Institutions and Municipal Authorities, July 2007” from 2011-07-01 to 2021-10-01 was available on the portal of Lithuanian Data Archive for Humanities and Social Sciences (LiDA) www.lidata.eu; object PID: www.lidata.eu/data/quant/LiDA_LVP_0213; produced by Žvaliauskas, Giedrius (2011-07-01). </p>Vilnius, LithuaniaMinistry of the Interior Republic of Lithuania